Frequently Asked Questions
Everything you need to know about shopping at Kave Home Korea
What is the standard delivery time for furniture in Korea?
For items in stock, delivery within the Seoul metropolitan area typically takes 3-5 business days. For other regions, please allow 5-10 business days. Custom or pre-order items may have longer lead times as specified on the product page.
Do you provide professional assembly services?
Yes, we offer professional white-glove delivery and assembly services for most furniture items. The assembly fee varies depending on the product type and will be calculated during the checkout process.
What is your return policy for home decor and furniture?
You can request a return within 7 days of receiving your item, provided it is in its original packaging and unused condition. Please note that return shipping fees and a restocking fee may apply for large furniture items.
Can I see the products in person before purchasing?
Absolutely. You can visit our Kave Home showrooms in Korea to experience the quality and design of our collections firsthand. Please check our 'Store Locator' page for specific addresses and operating hours.
What happens if my order arrives damaged?
We take great care in packaging, but if an item arrives damaged, please contact our customer service team within 24 hours of delivery with photos of the damage. We will arrange for a replacement or a full refund immediately.
Are Kave Home products covered by a warranty?
Yes, all Kave Home furniture comes with a 2-year warranty against manufacturing defects. This warranty covers structural integrity but does not include normal wear and tear or damage from improper use.